Working Folder entry disappears

[dsalter]

Hi,

I have a Vault user here (10.0.1 793) who sets up his working folder in Vault Client only to have it disappear on his next login. This is only an issue for him and none of the other users. Please let me know if there are any suggestions of how to resolve this. Thanks.

[Tonya]

Hello,

Can you please provide us with additional details? How are they setting up their working folder? Do you know if this is machine specific or user specific? Is the end user's working folder being set to their local drive?

Thanks,

Tonya

[dsalter]

Please see attachment for screenshots.

[Tonya]

Hello again,

Is the working folder a shared network drive? Can you try changing the drive to your local c:\drive and see if the problem still exists?

Thanks,

Tonya

[dsalter]

Hi. Yes, it is a network path. I have asked him to change it to the C: drive, however, the rest of us are using the same network path and do not have this issue that he has.

[Tonya]

Hello again,

If the problem goes away after he changes his working folder to his local drive, we can troubleshoot from there. Right now I'm just trying to figure out the culprit.

Another suggestion would be to have the user log on a different machine (as himself) with the same credentials and see if the problem goes away. I have a feeling this is probably machine specific. If everything works accordingly on a new machine, my first suggestion is for him to clear his client-side cache:

viewtopic.php?f=13&t=11513

Thanks,

Tonya