Vault Admin Undo Checkout Fails if multiple user have a file checked out

[smunnPTS]

We are trying (unsuccessfully) to delete a folder from our repository, but it fails because it says that the file or one of it's children are checked out. I went into the Vault Admin web client and went to Undo Checkout to force it. I was able to undo check out for all files only checked out by one user (the vast majority) but have a handful of files that just fail to undo check out and I noticed they are all checked out by more than one user.

When I try to undo checkout on any of these files the checkbox just greys out and nothing happens. No error message or anything.

Any help is appreciated.

Thanks,

Scott

[Tonya]

Hello,

Are you logged into the Vault admin tool as the actual Vault admin account? Not just an account with admin privileges?

Your Vault Server log may lead to more specifics so I would suggest taking a look in there.

Thanks,

Tonya