Cannot check in a file

[bmacadam]

I have one file in one project that I am unable to check in using either the Vault client or VS2015. I'm able to check in other files in the same project without any issues. Here's the error message:

[1/28/2016 11:03:01 AM] Preparing data to begin transaction
[1/28/2016 11:03:01 AM] Beginning transaction
[1/28/2016 11:03:01 AM] Check in $/GuidebookWebApp/LaneChampOnline/Global.asax.cs
[1/28/2016 11:03:20 AM] Upload for item $/GuidebookWebApp/LaneChampOnline/Global.asax.cs failed, retrying...
[1/28/2016 11:03:39 AM] Upload for item $/GuidebookWebApp/LaneChampOnline/Global.asax.cs failed, retrying...
[1/28/2016 11:03:59 AM] Upload for item $/GuidebookWebApp/LaneChampOnline/Global.asax.cs failed, retrying...
[1/28/2016 11:03:59 AM] Upload for item $/GuidebookWebApp/LaneChampOnline/Global.asax.cs failed too many times, aborting transaction.
Please verify your network settings using the Options dialog under the Tools menu in the Vault GUI Client.
The specific error was "The request was aborted: The operation has timed out."
An exception was encountered during the transaction. Exception: The request was aborted: The operation has timed out. at System.Net.HttpWebRequest.GetResponse()
at VaultClientOperationsLib.ClientInstance.UploadItem(ChangeSetItem item, String txID, Byte[]& streamBuffer, Int32& bytesWrittenThisFile, Boolean bIsImport)
at VaultClientOperationsLib.UploadThread.ProcessCommand(UploadThreadCommand command, UploadThreadCommandResult& outputResult)
[1/28/2016 11:03:59 AM] Ending the transaction
[1/28/2016 11:03:59 AM] Transaction failed
[1/28/2016 11:03:59 AM] Transaction failed

Thanks,

Bill

[Beth]

What is the size of the file you wish to check in?

What is the file extension?

[bmacadam]

It's the global.asax.cs file and it's currently 80 KB

[Beth]

I'll need to see your log files. Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread? Please include your Vault server log found on the Vault server at %windir%\temp\sgvault\sgvault.log, and your Vault client log found on your machine %Temp%\VaultGUIclient.txt.