Problem starting or uninstalling Vault

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klopikol
Posts: 3
Joined: Wed Jul 23, 2014 5:31 am

Problem starting or uninstalling Vault

Post by klopikol » Wed Jul 23, 2014 5:44 am

Hello,

I am having problem starting Vault, I am getting error that you can see in the attachment "Vault". I tried to uninstall it but I am getting an error saying that side by side installation configuration is not correct, please check the attachment "Vault side-by-side installation". I can't run it, repair it, or uninstall it, there is always that side by side error. How to get out of this loop, fix it or uninstall it and make a fresh installation?

Version is VaultClient_5_1_2_19281.

Thank you for your help.
Attachments
Vault Side-by-side installation.PNG
Vault Side-by-side installation.PNG (19.88 KiB) Viewed 8493 times
Vault.PNG
Vault.PNG (61.84 KiB) Viewed 8493 times

Beth
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Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Problem starting or uninstalling Vault

Post by Beth » Wed Jul 23, 2014 9:45 am

Do you have any errors in your Event Viewer logs that happen when you try to open Vault?

Do you have any versions of Visual Studio installed on this machine?

What is the OS on this machine?
Beth Kieler
SourceGear Technical Support

klopikol
Posts: 3
Joined: Wed Jul 23, 2014 5:31 am

Re: Problem starting or uninstalling Vault

Post by klopikol » Thu Jul 24, 2014 2:51 am

I don't have rights to access Event Viewer, it is a companies computer.

Windows 7 is the OS.

Visual Studio 2010 that came in with SQL Server.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Problem starting or uninstalling Vault

Post by Beth » Thu Jul 24, 2014 7:34 am

Did Vault get installed twice? By that I mean did an administrator install Vault while logged in under their account, and then you install Vault while logged in under your account?

I think we'll need to perform a manual uninstall and then reinstall. Do you have rights to install software on this machine?

Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?
Beth Kieler
SourceGear Technical Support

klopikol
Posts: 3
Joined: Wed Jul 23, 2014 5:31 am

Re: Problem starting or uninstalling Vault

Post by klopikol » Thu Jul 24, 2014 7:48 am

Hello Beth,

I just sent you email.

Thanks.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Problem starting or uninstalling Vault

Post by Beth » Wed Jul 30, 2014 3:52 pm

Email received. Sometime appears to be wrong with the VS registry keys, but can't track down what is missing.

HS: 231376
Beth Kieler
SourceGear Technical Support

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