Unable to branch from a label

[JohnMason]

Hi
We are having a problem branching from a label, see log below.
There are no other unusual signs. We can check files in and out and we can even branch other projects, just not this one.
I have tried from various clients, and I have recycled the vault app pools.
Perhaps you can advise how to resolve this issue?


[27/01/2014 14:36:27] Version Check: This Vault Standard client is version 7.1.0.2028
[27/01/2014 14:36:27] Version Check: Your Vault Standard server is version 7.1.0.2028
[27/01/2014 14:36:27] Version Check: The following information was retrieved from the SourceGear website. No information was sent to SourceGear. You can disable this part of the version check from the Options dialog.
[27/01/2014 14:36:27] Version Check: The most recent Server release is version 7.1.0.2028
[27/01/2014 14:37:32] Preparing data to begin transaction
[27/01/2014 14:37:32] Beginning transaction
[27/01/2014 14:37:34] Branch $/2010/Development/uk/ep
[27/01/2014 14:37:34] Ending the transaction
[27/01/2014 14:43:34] An error occurred while trying to end a transaction.
[27/01/2014 14:43:34] An exception was encountered during the transaction. Exception: 1 : Failure at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at VaultClientNetLib.ClientService.VaultService.EndTx(String strTxID, Int32 nTxAction, VaultDateTime& dtTxBegin, Int64& nNewRevision, VaultResponseItem[]& responses)
at VaultClientNetLib.VaultConnection.EndTx(String strTxID, Int64& nNewRevision, VaultResponseItem[]& responses, Int32 nAction, VaultDateTime& txBeginDate)
at VaultClientOperationsLib.ClientInstance.Commit(ChangeSetItemColl givenItems, String strChangeSetComment, Boolean keepCheckedOut, Boolean removeLocalCopy, CommitType committype, VaultDateTime dateImport, Int32 nUserIDImport, Int64& nRevID, Int32[]& retBegEndTx)
[27/01/2014 14:43:34] Transaction failed
[27/01/2014 14:43:52] Transaction failed


regards
John Mason

[lbauer]

We'd like to see a copy of the Vault Server log. It's called sgvault.log and is in %windir%\temp\sgvault on the server machine. That should give us more information.

Send the log zipped up to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.

[JohnMason]

I'll send the log as soon as I can.

[lbauer]

Working with this customer offline.

HS 229502