Vault 7.0 Client on Windows 8.1

[brianhildreth]

The Vault 7 client installed with no errors on my Windows 8.1 machine, but every time I try to connect to the vault, the client displays a "Windows Client has Stopped Working" message.

Does the Vault 7 client work with Windows 8.1? I know the compatibility sheet says it works with Windows 8, but we have found many things work in Windows 8 but not 8.1.

Can anyone advise on this issue.

Thanks

Brian

[lbauer]

Windows 8.1 was released after Vault 7, so we did not have an opportunity to thoroughly test Vault 7 on Windows 8.1. For that reason it's not fully supported. Full support will come in Vault 7.1, our next release.

I have installed VaultPro 7.0 client on a Windows 8.1 64-bit virtual machine and connected to our demo server, vaultprodemo.sourcegear.com. I was able to add, checkout and get files with no problems.

Not sure why your client is getting errors. Can you connect to our vaultprodemo.sourcegear.com demo server? Log in as guest1, password guest1. Does that work?

Any errors in the Vault GUI Client log (in your user's temp directory, %temp%) or in the Windows Event viewer when your client crashes? The client log is called vaultguiclient.txt.

[brianhildreth]

I tried the demo site and it failed as well. In the event log there are two errors:

Error One:
Faulting application name: VaultGUIClient.exe, version: 7.0.0.30548, time stamp: 0x5241e390
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d557d
Exception code: 0xe0434352
Fault offset: 0x000000000000ab78
Faulting process id: 0xe4c
Faulting application start time: 0x01cedc02479dd6a3
Faulting application path: C:\Program Files (x86)\SourceGear\VaultPro Client\VaultGUIClient.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 9cd32498-47f5-11e3-8255-00155d007206
Faulting package full name:
Faulting package-relative application ID:

Error Two:
Application: VaultGUIClient.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ObjectDisposedException
Stack:
at System.Windows.Forms.Control.CreateHandle()
at System.Windows.Forms.Form.CreateHandle()
at System.Windows.Forms.Control.get_Handle()
at System.Windows.Forms.Control.SetVisibleCore(Boolean)
at System.Windows.Forms.Form.SetVisibleCore(Boolean)
at VaultGUIClient.VaultGUIClientMain.Main()

Let me know if you need any additional information.

Brian

[lbauer]

One of our support staff experienced a similar error.

Try turning off the Vault Client splash screen. The setting is in the Windows 8.1 registry under this key:
HKEY_CURRENT_USER\Software\SourceGear\VaultPro\Client\Settings

Look for ShowSplash and change the setting to False.

[brianhildreth]

Yes, that took care of it.

Thanks for your assistance.

Brian

[lbauer]

Thanks for the update. That's good news. : )

We'll take a closer look at this for Vault 7.1.