Unable to logon after upgrade to 6.1

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ajj3085
Posts: 228
Joined: Thu Feb 16, 2006 11:39 am

Unable to logon after upgrade to 6.1

Post by ajj3085 » Wed Dec 12, 2012 2:17 pm

I just upgraded to 6.1.

The installation failed and rolled back. I remember this happening when I installed the last update so I just ran the update again. Unlike the previous upgrade I applied, this time the installer acted as if I was doing a clean install. It did find the databases and asked if I wanted to keep them and I said yes. It completed successfully.

I'm able to logon as the admin user, but not as my normal user. It says invalid username or password. The licenses are showing fine.

I've done a change password for my normal user, and while the password is changed, I still can't logon.

I can't logon via the web site or the GUI client.

ajj3085
Posts: 228
Joined: Thu Feb 16, 2006 11:39 am

Re: Unable to logon after upgrade to 6.1

Post by ajj3085 » Wed Dec 12, 2012 2:19 pm

I found the problem; somehow my user get set to "Use AD authentication" Once I set it not to, I'm able to logon again.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Unable to logon after upgrade to 6.1

Post by lbauer » Wed Dec 12, 2012 3:18 pm

Thanks for the update. Glad you were able to get logged in again.
Linda Bauer
SourceGear
Technical Support Manager

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