Unable to login to Admin web page

[andrewstanton]

Hi,

I've just installed Vault Standard Server but am unable to login to the Admin webpage.

My server is called "Lena".

I go to: http://lena/VaultService/Admin/ which brings up the Login page (the URL is redirected to http://lena/VaultService/VaultWeb/Login ... fault.aspx).

I enter username "Admin" and my password as setup during installation, but the page just reloads (or redirects?) back to the same page (http://lena/VaultService/VaultWeb/Login ... fault.aspx), with no error message or anything.

The sgvault.log file indicates a successful login:
# SourceGear Vault Server
----05/05/2012 14:34:37 sgvaultsystem--()--
System Started
Version 5.1.2.19281
Cache Level = 1
DataBase Buffer Size (KB) = 256
LogFile Path = C:\Windows\Temp\sgvault
Log Level = Quiet
Archive Log = Weekly
ReverseDNS Lookup = True
Maximum HTTP Request Length = 102400
Overwrite Log on Startup = False
Session Timeout = 10080
SGVault Working Directory = C:\Windows\Temp
SGVault Server URL =
Identity = IIS APPPOOL\VaultAppPool
----05/05/2012 14:37:06 admin--Lena.cable.virginmedia.net(192.168.0.2)--SSL Disabled Login
----05/05/2012 14:37:06 admin--Lena.cable.virginmedia.net(192.168.0.2)--SSL Disabled Login
----05/05/2012 14:37:06 admin--Lena.cable.virginmedia.net(192.168.0.2)--SSL Disabled Login

I've tried Google Chrome and IE9, cookies enabled, JavaScript enabled, the result is the same in both browsers. I've also tried using http://localhost instead of http://lena - same problem.

Please help! Thanks, Andy.

[lbauer]

What operating system are you logging in from?

Can you log in from a different machine?

[andrewstanton]

Hi Linda,

The OS in logging in from (which is the local server machine that Vault Server is installed on) is Windows 7 Ultimate 64-bit.

I've also just tried logging in using IE9 and Chrome from a separate Windows 7 Business 32-bit machine, and using Safari from an iPad. Same result as before each time - no error message, but the Admin/Login page just reloads.

Thanks,
Andy.

[lbauer]

We'd like to see a copy of the Vault Server log. It's called sgvault.log and is in %windir%\temp\sgvault on the server machine.

Send the log up to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.

[andrewstanton]

I've emailed the log file as requested.

Thanks, Andy.

[lbauer]

Working with the customer offline.

HS:225326