Test Email not working for Office 365

[dboyceman]

Email is no longer working w/ our Office 365 account.

Here are the settings to access your e-mail using POP, IMAP, or SMTP.

POP setting
Server name: pod51009.outlook.com
Port: 995
Encryption method: SSL


IMAP setting
Server name: pod51009.outlook.com
Port: 993
Encryption method: SSL


SMTP setting
Server name: pod51009.outlook.com
Port: 587
Encryption method: TLS

We are using the SMTP settings and get an error when click test email

An error occurred: Exception: The transport failed to connect to the server. Inner Exception: Exception has been thrown by the target of an invocation. Inner Exception: The transport failed to connect to the server.

Any suggestions for troubleshooting this issue?

[Beth]

I have received the email you sent to support and will responding directly.

HS: 224891

[TelmoSilva]

Having same issue using Office 365 as well, similar settings. Was there a solution?

[Beth]

The user never responded back, so I am unsure if they got it working themselves or decided to not bother troubleshooting.

Here are some initial things to look at:

• What version of Vault are you using?
  
  In your email settings in the Vault admin web page, do you put in a user login name and password? Can you login to email using those credentials?
  
  What server path are you using? What happens if you copy that URL to a browser?
  
  Can you ping the SMTP server?
  
  I have an old KB article here, http://support.sourcegear.com/viewtopic ... 455#p50455, that may help.