CustomActionExe.exe error upon installing Vault Server

[ThomU]

G'day,

I'm attempting to install the Vault Professional Server 5.1.1.19216 on a XP laptop w/ SQL Server 2008. Towards the apparent end of the initial install, it crashes out with the error: CustomActionExe.exe has encountered a problem and needs to close. If I select debug, it tells me: An unhandled exception in ('System.TypeInitializationException') occurred in CustomActionExe.exe [1144]. I've looked for an install log in %temp% for more info, but haven't been able to find one. Any suggestions on how to fix this?

Thank you,
Thom

[lbauer]

Is this an upgrade or a new installation?

Are you Administrator on the XP machine?

Here are some things to try:

1) Download a fresh version of the Server installer and try the install.
2) Try running the installer from an administrator DOS prompt. (Right-click the DOS prompt software, cmd.exe, and select Run as Administrator.)
3) Use MSIEXEC to run the install.

To use MSIEXEC, do the following:
1) Create a file on the C: drive and call it MSIlog.txt
2) Right-click the DOS prompt software, cmd.exe, and select Run as Administrator.
3) Run the following command
msiexec /i "path to Vault msi file" /l C:\MSIlog.txt

For example, it might look something like
msiexec /i "C:\Downloads\VaultServer_5_1_1_xxxx.msi" /l "C:\MSIlog.txt"

If the install fails after running msiexec, then send me the MSIlog.txt file.