Error message in log - Failed to bubble folder name?

[tjruska]

We have begun seeing this error on our production Vault server and it was causing numerous developers issues. I did an iisreset and things cleared up. I am trying to understand the cause/nature of this error as I have never seen this before. Is it an artifact of network connectivity, SQL issue, Vault?

----12/11/2009 2:46:22 AM we00773--165.245.52.115(165.245.52.115)--SSL Disabled Failed to bubble folder name: $ ID:652197 version: 9061 objverid: 3431859
----12/11/2009 2:46:22 AM we00773--165.245.52.115(165.245.52.115)--SSL Disabled Rolling Back a transaction at VaultServiceSQL.VaultSqlConn.RollbackTransaction()
at VaultServiceAPILib.VaultServiceAPI.EndTx(Int32 nTxUserID, String strTxID, Int32 nTxAction, VaultIntTx vit, VaultDateTime& dtTxBegin, Int64& nNewRevision, VaultResponseItem[]& responses, VaultRepository& repNew)
at VaultService.VaultService.EndTx(String strTxID, Int32 nTxAction, VaultDateTime& dtTxBegin, Int64& nNewRevision, VaultResponseItem[]& responses)
at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
at System.Web.Services.Protocols.WebServiceHandler.Invoke()
at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()
at System.Web.Services.Protocols.SyncSessionlessHandler.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)

Client Information
Vault Client Version: 4.1.4.18402
.Net Framework Version: 2.0.50727.4005
Operating System: Microsoft Windows XP Professional
Service Pack: 2.0
OS Version: 5.1.2600
Total Physical Memory: 1.97 GB
Time Zone: (GMT-06:00) Central Time (US & Canada)

Server Information
Vault Server Version: 4.1.4.18402
.Net Framework Version: 2.0.50727.3053
Operating System: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
Service Pack: 2.0
OS Version: 5.2.3790
Timezone: (GMT-06:00) Central Time (US & Canada)
SQL Version: Microsoft SQL Server 2005 - 9.00.3042.00 (X64)
Feb 10 2007 00:59:02
Copyright (c) 1988-2005 Microsoft Corporation
Enterprise Edition (64-bit) on Windows NT 5.2 (Build 3790: Service Pack 2)

TIA, Tom

[lbauer]

It's generally an inconsistency in the Vault server cache. Sometimes it can indicate an inconsistency in the database. Let us know if you continue to experience this.

[tjruska]

Since the iisreset seemed to resolve the issue I think there was some sort of Vault inconsistency rather then a database inconsistency

[lbauer]

Thanks for the update. That's good news. : )

[jkp*74]

One of my user also complaint about the same thing. I found this post. Did an iisreset & things are back to normal.
Any advise how to avoid this?

Client Information
Vault Professional Client Version: 5.1.1.19216
.NET Framework Version: 2.0.50727.4005
Operating System: Microsoft Windows XP Professional
Service Pack: 2.0
OS Version: 5.1.2600
Total Physical Memory: 1.5 GB
Time Zone:

Server Information
Server Version: 5.1.1.19216
.NET Framework Version: 2.0.50727.3053
Operating System: Microsoft(R) Windows(R) Server 2003 for Small Business Server
Service Pack: 2.0
OS Version: 5.2.3790
Timezone: (GMT+08:00) Kuala Lumpur, Singapore
SQL Version: Microsoft SQL Server 2000 - 8.00.2039 (Intel X86)

[lbauer]

Sometimes the network issues, cache issues, or data inconsistencies can cause bubble folder errors. I don't really know of a way to prevent it, but usually an iisreset puts things right.

If you continue to get this error after an iisreset, contact Technical Support and we'll do further troubleshooting.

[jkp*74]

In this case, it was caused by a new user - who perform many deletion, check in, check out on large amount of files. I don't expect it to happen frequently. Doing an iisreset is OK.

[lbauer]

Thanks for the update.