Installing SoSServer on Server 2008x64

[rjamgotre]

Hi Support,

I am trying to install SourceOffSite 5.0.3.msi on a Server 2008x64 box; I am getting a Windows Installer error "The system administrator has set policies to prevent this installation"...

I have checked the local security policies, and tried to create a software policy to allow this installaton but with no luck.

The Visual SourceSafe 2005 server components are installed with the update hotfix required and registry CLSID set to "Both"

Can you assist please?

[Beth]

Sometimes one can get around some of the system's settings by installing from an administrator command prompt. Try the following:
1) So that logging can happen at the same time, create a text file on your C drive and call it MSIlog.txt.
2) Under the Windows Start menu, right-click the command prompt icon and select Run As Administrator.
3) Run the following command (replace 'X:xxxx/path to the installer' with the actual path to the installer):

Code: Select all

msiexec /i "X\:xxxx\path to the installer\SosServerProfessional_5_0_3.msi" /l C:\MSIlog.txt 

Let me know your results from that.

[rjamgotre]

Hi Beth,

Thank you for your reply... I hav ran what you state and get the following in the text file.

NOTE: I have checked local security policy for software restrictions, turned of UAC. I think the issue is with the Server MSI package showing an Unknown Publisher under its properties, the reason why I say this is that the Client MSI package and sourcegear and a Publisher.

MSIlog.txt

MSI (c) (94:E8) [14:59:58:675]: The installation of \\primis100gp\common\it department\software\sourceoffsite\sosserverprofessional_5_0_3.msi is not permitted due to an error in software restriction policy processing. The object cannot be trusted.

[Beth]

Are you installing from across the network or a mapped drive? If so, try placing the installer right on the machine you are installing on.

It looks like we received an email on this as well. Does the client installer run for you, and it's just the server installer that fails?

[rjamgotre]

Hi Beth,

I have tried to save the Server MSI to the C:\ and run from there still get the same error messages.

The Client MSI gets to the configuring wizard...

I have reported this to GreyMatter and they probably emailed you about this also. I just need to get to the bottom of this...
I think the MSI Server package is not digitally signed on your downloads hence the issue.

[Beth]

Not having a digitally signed app should only generate a warning as far as I know, not completely prevent the install. If you're on a domain, it's possible that group policy is configured to prevent the install. We've tested here on Windows 2008 Server 64-bit as well.

What happens if you try to run the SOS Server installer on another machine?

[rjamgotre]

Hi Beth,

I have checked my GPOs and local sec policies also, and no restrictions are in place to stop this.

I have attempted to install the server MSI on my windows 7 x64 machine and get an error to get the vendor to re-publish the package.

[Beth]

Right-click the SOS icon and select Properties. Click on Digital Signatures and inspect the certificate. You will see it is validly signed by SourceGear through Verisign and is valid until Oct 16, 2012.

I'm still researching the issue and will post again with some more ideas.

[Beth]

Can you post a screenshot of the error you received on the Windows 7 machine?

Do you have anti-virus on the server? Try to temporarily disable the antivirus software running on the computer and check if you are able to install the software.

In the Local Security Policy, is there anything entered under the section Software Restriction Policies?

[rjamgotre]

Hi Beth,

Attached is a ZIP file containing the error as a screen shot.

There is AV software on the Windows 7 machine and it has been disabled and the error persists.
There are no restriction polices set either at GPO level or local.

[Beth]

In addition to the last post, can you perform a new download of the server installer, but have that download go directly to the server you're installing to. Occasionally, I've seen copy problems across an internal network, so I want to rule that out.

I see you posted the screenshot, so I may have more to suggest once I look at it.

UPDATE: The screenshot you posted supports the idea of a copy error. On the Windows 7 machine you tried the install on, try downloading a new copy of the installer directly to the Windows 7 machine.

[rjamgotre]

Hi Beth,

Can you kindly zip the server MSI which is digitally signed and working so I can install it. I have attempted to download the package again this morning and the problem persists.

[jclausius]

rjamgotre,

Sorry to but in, but a quick question? Where did you download from? Did you try here - http://www.sourcegear.com/sos/downloads.html?

You should receive something like:
SosServerProfessional_5_0_3.msi - (2,595,328 bytes - 5b6bb611ef521ceb8cad9524af79593a md5)
SosServerStandard_5_0_3.msi - (2,579,456 bytes - 9aba74dbf8703d1b5464771eb1fff0db md5)

[rjamgotre]

Hi Jeff,

I downloaded the file from http://www.sourcegear.com/downloads.html this was the URL given by GreyMatter.

Hi Beth,

The installation file you ZIP'd has successfully installed on the server.

Getting other errors now, regarding unable to start the service and not being able to connect to the server from the client on my windows 7 machine.

[Beth]

In order to get the service started, you will need to add a VSS database to the SOS Server Manager.