cannot log into server from another domain

[pbiagioni]

Hello,
We are currently using Fortress Server version 1.1.1.18060 with similar version of client.
Using Active Directory for domain authentication. The Fortress Server and all Fortress Client users are in domain adom.ad.corp. This is working fine.
Added another domain bdom.ad.corp in Advanced Settings. Added user and set his Active Directory domain for authentication to bdom.ad.corp.
When valid user in domain bdom.ad.corp tries to log into server, gets error "The username or password is invalid".
Any suggestions would be great.
Paul

[lbauer]

Let's try some troubleshooting:

What happens if you change the Advanced settings to remove adom.ad.corp and leave bdom.ad.corp as the only domain listed. (This will temporarily lock out adom.ad.corp domain authenticated accounts.)

Can the user from bdom.ad.corp log in now?

[pbiagioni]

Thanks for the quick response.
Your suggestion worked. After removing the domain ADOM, BDOM domain users can now log in and ADOM users cannot. So how do we get both to work?

[lbauer]

Perhaps the domain names were configured incorrectly in the Active Directory box. Be sure to put a semicolon between the domain names.

Try

Code: Select all

adom.ad.corp; bdom.ad.corp

or

Code: Select all

bdom.ad.corp; adom.ad.corp

[pbiagioni]

lbauer,
Apparently the domain name parsing is sensitive to spaces. Removing all spaces solves the problem.
Thanx,
paul

[lbauer]

Thanks for the update. That's good news. : )

Let me know if we can be of assistance in the future.