Label Get failure

[BigBrett]

Running Fortress 2.0.2.18753 on Windows 7.

When I try to Get a labelled version into a new folder I get an error message (at 67% complete) saying that access is denied to a file in my Temp folder. The error trace is as follows:

Code: Select all

10/12/2009 07:42:44 AM <generic>: [GUIClientWorkerThread:416] [System.UnauthorizedAccessException: Access to the path 'C:\Users\dev2\AppData\Local\Temp\vaultc08aaa32-f77e-452f-977a-af27d3d9d51d' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.Delete(String path)
   at VaultClientOperationsLib.ClientInstance.ProcessFile_NonWorkingFolder(String tempFile, VaultClientFile file, VaultResponseGetFile response, String ancestorFullPath, String ancestorDiskPath, SetFileTimeType setFileTime, MakeWritableType makeWritable, MergeType merge, OverwritePrompt PromptData)
   at VaultClientOperationsLib.ClientInstance.ProcessGetFileRequests(GetFileInfo[] infos, MakeWritableType makeWritable, SetFileTimeType setFileTime, MergeType merge, Boolean updateHiddenFilesOnly, String ancestorFullPath, Boolean flat, String ancestorDiskPath, OverwritePrompt PromptData, Boolean isLabelGet, String currentPathToLabelItem, Int64 labelID, Boolean isRetry, Boolean isGetByDisplayVersion)
   at VaultClientOperationsLib.ClientInstance.GetByLabelToNonWorkingFolder_GetData(VaultClientFile[] files, Boolean overwrite, MakeWritableType makeWritable, SetFileTimeType setFileTime, String ancestorFullPath, String ancestorDiskPath, OverwritePrompt PromptData, Int64 labelID, String currentPathToLabelItem, String labelSubItemPath, Boolean isLabelGetForSingleFile)
   at VaultClientOperationsLib.ClientInstance.GetByLabelToNonWorkingFolder_GetData(VaultClientFolder folder, Boolean recursive, Boolean overwrite, MakeWritableType makeWritable, SetFileTimeType setFileTime, String destinationDiskPath, OverwritePrompt PromptData, Int64 labelID, String currentPathToLabelItem, String labelSubItemPath)
   at VaultClientPresentationLib.GUIClientInstance.GetLabelItem(VaultLabelItemX labelItem, Boolean forceDialogShow, FormShiftQuery dialogOwner)
   at VaultClientPresentationLib.GUIClientThread.ProcessCommand(GUIClientThreadCommand command, GUIClientThreadCommandResult& outputResult)]Access to the path 'C:\Users\dev2\AppData\Local\Temp\vaultc08aaa32-f77e-452f-977a-af27d3d9d51d' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.Delete(String path)
   at VaultClientOperationsLib.ClientInstance.ProcessFile_NonWorkingFolder(String tempFile, VaultClientFile file, VaultResponseGetFile response, String ancestorFullPath, String ancestorDiskPath, SetFileTimeType setFileTime, MakeWritableType makeWritable, MergeType merge, OverwritePrompt PromptData)
   at VaultClientOperationsLib.ClientInstance.ProcessGetFileRequests(GetFileInfo[] infos, MakeWritableType makeWritable, SetFileTimeType setFileTime, MergeType merge, Boolean updateHiddenFilesOnly, String ancestorFullPath, Boolean flat, String ancestorDiskPath, OverwritePrompt PromptData, Boolean isLabelGet, String currentPathToLabelItem, Int64 labelID, Boolean isRetry, Boolean isGetByDisplayVersion)
   at VaultClientOperationsLib.ClientInstance.GetByLabelToNonWorkingFolder_GetData(VaultClientFile[] files, Boolean overwrite, MakeWritableType makeWritable, SetFileTimeType setFileTime, String ancestorFullPath, String ancestorDiskPath, OverwritePrompt PromptData, Int64 labelID, String currentPathToLabelItem, String labelSubItemPath, Boolean isLabelGetForSingleFile)
   at VaultClientOperationsLib.ClientInstance.GetByLabelToNonWorkingFolder_GetData(VaultClientFolder folder, Boolean recursive, Boolean overwrite, MakeWritableType makeWritable, SetFileTimeType setFileTime, String destinationDiskPath, OverwritePrompt PromptData, Int64 labelID, String currentPathToLabelItem, String labelSubItemPath)
   at VaultClientPresentationLib.GUIClientInstance.GetLabelItem(VaultLabelItemX labelItem, Boolean forceDialogShow, FormShiftQuery dialogOwner)
   at VaultClientPresentationLib.GUIClientThread.ProcessCommand(GUIClientThreadCommand command, GUIClientThreadCommandResult& outputResult)

Stack Trace:
   at VaultClientPresentationLib.GUIClientInstance.ShowCommandException(Exception e, IWin32Window dialogOwner)
   at VaultClientPresentationLib.GUIClientThread.ProcessCommand(GUIClientThreadCommand command, GUIClientThreadCommandResult& outputResult)
   at VaultClientPresentationLib.GUIClientThread.Start()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

[Beth]

If you rename that folder, vaultc08aaa32-f77e-452f-977a-af27d3d9d51d, and try the Get again, do you get the same error? Does it make a new folder?

If it's creating a new temp folder and filling it and then can't access it any more, I would wonder if you have enough disk space for a large temp location. Check what kind of space you have available on your drives.

Take a look also at your server log found on the Fortress server at C:\Windows\temp\sgvault \sgvault.log. What kind of error is it showing, if any?

[BigBrett]

It is a file and not a folder that is being accessed.

The temporary file was a third party DLL included in the Debug folder of the solution and shared to the Release folder. Once I deleted those two instances of the file from the Label I was able to do the Label Get without a problem. Being a third party DLL I simply copied that into place myself.

This same DLL (unmodified) has been included in a number of previous labels and I never had a problem with it before.

Drive space is not a problem, 38GB available, and I cleared the temp folder the first time the error occurred.

The server log file for the first time the error occurred has the following:

Code: Select all

----10/12/2009 7:26:02 AM    dev2--DEV2-PCD(10.10.15.42)--SSL Disabled	Critical Error downloading file! The remote host closed the connection. The error code is 0x80072746.
   at System.Web.Hosting.ISAPIWorkerRequestInProcForIIS6.FlushCore(Byte[] status, Byte[] header, Int32 keepConnected, Int32 totalBodySize, Int32 numBodyFragments, IntPtr[] bodyFragments, Int32[] bodyFragmentLengths, Int32 doneWithSession, Int32 finalStatus, Boolean& async)
   at System.Web.Hosting.ISAPIWorkerRequest.FlushCachedResponse(Boolean isFinal)
   at System.Web.Hosting.ISAPIWorkerRequest.FlushResponse(Boolean finalFlush)
   at System.Web.HttpResponse.Flush(Boolean finalFlush)
   at System.Web.HttpResponse.Flush()
   at System.Web.HttpWriter.WriteFromStream(Byte[] data, Int32 offset, Int32 size)
   at System.Web.HttpResponseStream.Write(Byte[] buffer, Int32 offset, Int32 count)
   at System.IO.BufferedStream.Write(Byte[] array, Int32 offset, Int32 count)
   at VaultServiceSQL.VaultSqlSCC.GetDeltaChainForFullFile(VaultSqlConn conn, Int64 nObjVerID, Int32 nBufSize, String strFileToken, Stream s, ListDictionary ldDataStreams, RunningCRC32 crc, UInt32& nCRC)
   at VaultServiceAPILib.VaultFileCacheManager.GetDeltaChainForFullFile(VaultSqlConn vsConn, Int32 nRepID, Int64 nTargetObjVerID, Int32 nBufSize, String strFileToken, Stream sFullFileStream, RunningCRC32 crc, UInt32& nCRC)
   at VaultServiceAPILib.VaultDelta.CreateFullFile(VaultSqlConn vsConn, Int32 nRepID, Int64 nObjVerID, String strFileToken, Boolean& deltaIfAvailable, Stream sFullFileStream, RunningCRC32 crc, UInt32& nCRC)
   at VaultServiceAPILib.VaultDelta.DeltaCreate(VaultSqlConn vsConn, Int32 nRepID, Int64 nBaseObjVerID, Int64 nTargetObjVerID, String strFileToken, Stream sDeltaStream, RunningCRC32 crc, UInt32& nCRC)
   at VaultServiceAPILib.VaultServiceAPI.GetVaultFile(Int32 nRepID, VaultIntDnldItem& vidi, String strFileToken, Stream s, Boolean bSeekToOrigin, Boolean bFolderExportCalcCRC, UInt32& nCRC)
   at VaultService.VaultFileDownload.Page_Load(Object sender, EventArgs e) 

[Beth]

The thing I would have you try first is clearing out the server-side cache by either performing an iisreset on the server, go to Start - Run and type iisreset, or by recycling the Vault App Pool in your IIS Manager, right-click the Vault App Pool and select recycle.

If it continues to happen after that, then more logging will probably be needed to find out what is happening.