SoS service can not be restarted

[ybaev001]

Hi,

We have 2 instances of ServiceMgr.exe one configured for 75 users and the other configured for 105 users. The working exe is that with 75 users. I tried to use the serial numbers from this with 105 users to this one with 75 users (just added these numbers). The I was not able to restart the SoS services.

In the log file got this:

11/17/2009 12:13:30 PM - CurrentCulture is en-US.

11/17/2009 12:13:31 PM - Server Information
11/17/2009 12:13:31 PM - Operating System: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
11/17/2009 12:13:31 PM - Service Pack: 2.0
11/17/2009 12:13:31 PM - OS Version: 5.2.3790
11/17/2009 12:13:31 PM - Locale: Ox0409
11/17/2009 12:13:31 PM - OSLanguage: 1033
11/17/2009 12:13:31 PM - Total Physical Memory: 1023.45 MB
11/17/2009 12:13:31 PM - Time Zone: (GMT-05:00) Eastern Time (US & Canada)
11/17/2009 12:13:31 PM -
11/17/2009 12:13:31 PM - SSAPI.dll Information:
11/17/2009 12:13:31 PM - Location: file:///C:/Program Files/SourceOffSite Server/Interop.SourceSafeTypeLib.DLL
11/17/2009 12:13:31 PM - DisplayName: Interop.SourceSafeTypeLib, Version=5.1.0.0, Culture=neutral, PublicKeyToken=null
11/17/2009 12:13:31 PM -
11/17/2009 12:13:31 PM - Started at 11/17/2009 12:13:31 PM

11/17/2009 12:13:31 PM - General logging level is Error. Method logging is Disabled.

11/17/2009 12:13:31 PM - Ignoring old serialnumber 1
11/17/2009 12:13:31 PM - Ignoring old serialnumber 2
11/17/2009 12:13:31 PM - Incorrect format of serialnumbers
11/17/2009 12:13:31 PM - Error starting up server. Stopping now....

Any advice will be much appreciated.

Regards,

Yavor Baev

[lbauer]

You may have two different versions of the SOS Server. Older versions of the SOS license don't work in newer servers. The version information should be in the Server Manager under System Info or in the log file.

[ybaev001]

Yes, I realized that later. The issue was resolved.

Thanks a lot for the promptly responce.

Regards,
Yavor Baev

[lbauer]

You're welcome. : )