Missing Folder Contents

[btd]

Dear Vault:

I am runing Vault 3.16 (3658 SG) version.

One of my developers came to me today with an issue with the User Interface (see attached).
I tried uninstalling and reinstalling Vault. This did not help. What's odd is from a different machine, we are able to see the contents of the folders.

What can I do to help my user see the files/folders?

Note: My user is having this problem on a Dell Laptop running XP SP2.


Thanks

BTD

[lbauer]

The first thing I would suggest is to delete your client-side cache files and flush out the server cache. There may be info cached that's out of sync with the database.

http://support.sourcegear.com/viewtopic.php?t=6

I'd suggest renaming the Vault_1 file and allow a new to be created.

So the steps would be:

Close any open clients.
Delete the client-side cache
Restart IIS, which restarts the Vault Server
Then open your client and re-connect.
You'll need to reset working directories.

[btd]

Thanks Source Vault Teck Support.

[lbauer]

You're welcome.