Vault 4.1.4 client can't connect via internet

[tonyv]

Successful connect from client to Vault server within LAN, but get following message when trying to connect from outside (in this case from a wireless connection):

Unable to connect to http://12.234.182.211/Vault Service. No server was found at the specified URL. Please verify your network settings using the Options dialog under the Tools menu in the vault GUI client. Web Exception: Unable to connect to the remote server

Note: Network settings on Vault GUI client are:
Options:
Use chunked encoding...unchecked
Use Expect...checked
Request database delta...checked

Proxy:
Use the system default...checked
Use a manually...unchecked
Do not use...unchecked

[Beth]

I can reach that address from here, so it's getting through to your server. Pull up a web browser and try the following addresses to see if you get a page:

• http://12.234.182.211/Vaultservice
  and
  http://12.234.182.211/Vaultservice/vaultservice.asmx

[tonyv]

Thanks for the quick response Beth. Those links work for us as well when we access them from outside our LAN. The problem arises when you click on one of the embedded links in the Vault home page, that's when the "server not found" condition occurs

[Beth]

Those links in the Vault service home page are usually set to the address directly assigned to the machine. If your external IP actually points to a router or firewall, then it's getting forwarded to an internal address, and that would be the address that the Vault installation picks up. If you go to http://12.234.182.211/Vaultservice/vaultweb, then you should get a login screen.

[tonyv]

FYI Beth:

We resolved our problem. Internet access was ok, our methodology was flawed. Our attempts to access Vault via the internet were done on Macs with wireless connections. I'm not a Mac expert, but I'm told that the problem was caused by "parallels" (i.e. Windows running in Mac environment), and not an internet connection.

Thanks again for your help and the quick responses.

[Beth]

Thanks for posting your solution. I'm sure other users will find it helpful.