4.1.4 stand-alone install fail package error

[epatrickt]

Hello, I'm doing something wrong I think. I want to install Vault on a stand-alone machine, Windows XP v2002 sp3. I have downloaded the 32 bit server version 4.1.4 and when I run the package, a windows error pops up: "There is a problem with this windows installer package. A script required for this install to complete could not be run. Please contact your support personnel or package vendor". I have just installed SQL Express 2008, IIS and updated .NET to the latest v. Since there aren't any clues that I can discern, I'm a bit stuck. Can you help?

[lbauer]

This may be a Vault problem or a problem with the Windows installer.

Make sure you are logged in as the machine Admin and that any anti-virus apps are turned off.

Check the event viewer for any errors and also send us a copy of the vault_install.log from your user's temp directory, %temp%.

I also reponded to your support issue 214593.

[epatrickt]

Thanks for that. Have turned off anti-virus (Avira) but result is the same. Pasted text from log file here:

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action copywebconfigs.vbs script error -2146827859, Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.FileSystemObject' Line 6, Column 1,
=== Logging stopped: November 2008 15:33:03 ===

Thanks

Patrick

[lbauer]

It may be that you don't have VBScript enabled on the machine.
Open a command prompt then cd to wherever vbscript is on your machine. Usually it is %windir%\System32. Then run regsvr32 vbscript.dll.

cd %windir%\System32

regsvr32 vbscript.dll

[Beth]

Just recently we found the error 2738 is also fixed by re-registering vbscript.