Can't move a folder...

[cada0310]

Hi there,

We're trying to move a folder around in our Vault tree, and we keep getting an error that it can't commit because the branch or its children are checked out. However, nothing shows up as checked out in our UI. I've deleted my client cache completely, and we still get the error. Here's the text client side:

[1/22/2009 9:39:57 AM] Version Check: This Vault client is version 4.1.2.18185
[1/22/2009 9:39:57 AM] Version Check: Your Vault server is version 4.1.2.18185
[1/22/2009 9:39:57 AM] Version Check: The following information was retrieved from the SourceGear website. No information was sent to SourceGear. You can disable this part of the version check from the Options dialog.
[1/22/2009 9:39:57 AM] Version Check: The most recent Vault release is version 4.1.4.18402
[1/22/2009 9:41:10 AM] Preparing data to begin transaction
[1/22/2009 9:41:10 AM] Beginning transaction
[1/22/2009 9:41:10 AM] Item $/7.0/SP6_75SP1 caused the transaction to fail: The object could not be modified because it or one of its children is checked out.
[1/22/2009 9:41:10 AM] Transaction failed

Server side log looks like this (login, computername and IP removed to protect the innocent):

----1/22/2009 9:39:56 AM --SSL Disabled Login
----1/22/2009 9:41:10 AM --SSL Disabled (011a792d-f3f3-499a-a8d4-8c59883272dd) BeginTx returned: FailObjectCheckedOut
----1/22/2009 9:41:10 AM --SSL Disabled (011a792d-f3f3-499a-a8d4-8c59883272dd) Move: $/7.0/SP6_75SP1 to $/8.0 returned: FailObjectCheckedOut

Anything we can do here to further diagnose this?

Thanks,

Chris

[Beth]

Have the admin go into the Vault admin web page (or admin tool if on an old version), select the repository these files belong to, then select Undo Checkout. You will be presented with a list of everything that is checked out. Is anything pertaining to the error listed there? If so, the admin can force an Undo Checkout.

If that's not it, you might try an iisreset to make sure no information is sitting in the server side cache. Just go to Start - Run and type iisreset.

[cada0310]

Hi Beth,

Thanks - using the web admin showed files that didn't show up under the normal client application, which was weird. We undo-checkout'ed those files, and everything was happy.

Chris

[Beth]

Thanks for the update. Happy to hear you are working.