Error checking in

[stefvanhooijdonk]

Got version 4.1.2 server and client.

When checking in a file i got this error.
This did not happen unitl 2 weeks ago.

Does this mean our DB is shot? And how do fix it ?

[3-11-2008 14:15:38] Checking out file $/VU/Portal/Mainline/VU/VU.Security/SSO.cs
[3-11-2008 14:15:38] Checked out file $/VU/Portal/Mainline/VU/VU.Security/SSO.cs
[3-11-2008 14:16:32] Preparing data to begin transaction
[3-11-2008 14:16:32] Beginning transaction
[3-11-2008 14:16:32] An error occurred while trying to begin a transaction.
[3-11-2008 14:16:32] Transaction failed
[3-11-2008 14:16:33] An exception was encountered during the transaction. Exception: Server was unable to process request. ---> Error creating reference copy for: Portal. It claimed to have no parents, but had some for revision 466396. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at VaultClientNetLib.ClientService.VaultService.BeginTx(Int32 nRepID, String strComment, VaultRequestItem[]& requests, String& strTxID)
at VaultClientNetLib.VaultConnection.BeginTx(Int32 nRepID, VaultRequestItem[]& requests, String& strTxID, String comment)
at VaultClientOperationsLib.ClientInstance.Commit(ChangeSetItemColl givenItems, String strChangeSetComment, Boolean keepCheckedOut, Boolean removeLocalCopy, CommitType committype, VaultDateTime dateImport, Int32 nUserIDImport, Int64& nRevID, Int32[]& retBegEndTx)

[Beth]

This looks like something that was fixed in 4.1.3. Could you first upgrade to Vault 4.1.3 and let me know your results?

If it's still a problem, the do the following:
Go into the Help - Technical Support area of your client and copy the information from there an post it? The licensing information doesn't need to be posted.

Also, could I have your Vault Server Log? You can either post it here and remove it afterwards, or send it to support @ sourcegear.com (attn: Beth) with a link to this forum thread.