Vault Client 3.1.9 Will not connect to server.

[Jim]

We have an installation here where the installed client will not pop up the dialog box to connect to the server. The client starts up as normal, displays the splash screen, then presents the client window with no "connect" dialog. The File menu works but choosing File/Connect does not present the connect to server dialog box.

This obviously makes it difficult to use for this specific user, although all of our other installs work fine.

Have tried uninstall/reinstall
Have tried destroying the local cache
Have tried deleting sourcegear registry key in HKCU

Any suggestions greatfully recieved.

Thanks
Jim

[Beth]

Can you tell me more about the computer? What is the OS? Is there a reasonable amount of space open on the hard drive? How much RAM?

Could you look in the user's Event Viewer logs and see if anything is logged around the time that the user tries to bring up Vault? If there's something there, please post the errors.

Which .NET frameworks are present?

[Beth]

In addition to my last post, can you see if the shortcut you are using for starting Vault is set to run minimized or maximized? That can make the behavior you see.

[Jim]

Hokie to answer your questions.

- Nothing arrived in the event log during the start up or trying to connect to the server.
- The hard disk has 123gb free.
- The machine has 4gb of ram, although 3.15 is visible to windows.
- There are frameworks 1.0,1.1,2.0,3.0 and 3.5 installed.

The operating system is Windows XP.

I checked the startup shortcut and it was set to run as normal, not minimised or maximised.

thanks in advance
Jim

[Beth]

Could I have you clear out the client settings that are listed here? HKEY_CURRENT_USER\Software\SourceGear\Fortress\Client\Settings

Make sure Vault and VS are completely closed and please back up your registry before deleting anything.

Then try again.

[Jim]

Appologies for the delay in this, unfortunately was off sick.

The section of the registry I believe you wanted was this:


[HKEY_CURRENT_USER\Software\SourceGear]

[HKEY_CURRENT_USER\Software\SourceGear\Vault]

[HKEY_CURRENT_USER\Software\SourceGear\Vault\Client]

[HKEY_CURRENT_USER\Software\SourceGear\Vault\Client\Settings]
"ShowSplash"="True"
"DontUseChunkedHTTPTransfers"="True"
"FormMain"="(FormMain.RepositoryExplorer,(RepositoryExplorer.Split,200)(RepositoryExplorer.FileColumns,(SmartListView.Column.Check Outs.width,100)(SmartListView.Column.Local Date.width,130)(SmartListView.Column.Remote Size.width,80)(SmartListView.Column.Checkout Location.width,160)(SmartListView.Column.Status.width,80)(SortedListView.DrawArrows,1)(SmartListView.Column.File.width,160)(SmartListView.Column.File Type.width,70)(SmartListView.Column.Local Version.width,90)(SmartListView.ColumnOrders,File,Check Outs,Local Version,Remote Version,Status,Local Date,Remote Date,Modified Date,File Type,Local Size,Remote Size,Checkout Location)(SmartListView.Column.Remote Version.width,90)(SmartListView.Column.Local Size.width,80)(SortedListView.SortOrder,1)(SmartListView.Column.Modified Date.width,130)(SmartListView.Column.Remote Date.width,130)(SortedListView.SortColumn,0)))(FormMain.SelectedTabIndex,0)(FormMain.Left,170)(FormMain.WindowState,0)(FormMain.ChangeSetView,(ChangeSetView.Columns,(SmartListView.Column.Item.width,200)(SmartListView.Column.Repository Path.width,150)(SmartListView.Column.Details.width,150)(SortedListView.DrawArrows,1)(SmartListView.ColumnOrders,Item,Details,Type,Repository Path,Date,Comment)(SmartListView.Column.Comment.width,150)(SmartListView.Column.Date.width,130)(SmartListView.Column.Type.width,80)(SortedListView.SortOrder,2)(SortedListView.SortColumn,0)))(FormMain.Width,927)(FormMain.Top,162)(FormMain.Split,150)(FormMain.Height,612)"
"StatusSearchPane"=""

The user says that they have deleted it but still have the same issue.

thanks
jim

[Beth]

Do you have Windows Firewall on? Try disabling that temporarily and see if you can connect.

If that fails, I think we should take this offline so I can take a closer look. Please send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread.

[Beth]

Email received. We will work offline and post a solution.

HS: 214313

[Jim]

Awesome, thanks to Beth we have got a working solution.

The link that beth supplied : http://people.sourcegear.com/~bkieler/d ... mework.doc
mentioned that we needed to specify the clients .net runtime version specifically, by adding

<configuration><startup>
<requiredRuntime version="v2.0.50727" safemode="true"/>
</startup><system.net>

to app.config.

Once this was done the client could connect as normal.

Thanks for the help.
Jim

[Beth]

Thanks for providing the update.