Can't install 4.1.3 SERVER

neal007 · Post by **neal007** » Wed Sep 17, 2008 5:03 am

See the attached error, I use Remote Desktop into my servers, I'm logged on under the Administrator account

neal007 · Post by **neal007** » Wed Sep 17, 2008 5:21 am

Ugly mess! I had to delete the old virtual directories in IIS 6, delete the VaultAppPool, and then I could install 4.1.3. I suggest uninstalling the older version PRIOR to installing the new version. I've seen this once before and I don't think the UPGRADE system is working properly.

lbauer · Post by **lbauer** » Wed Sep 17, 2008 7:28 am

Did you have a prerelease build by any chance? The installer can't upgrade that.

neal007 · Post by **neal007** » Wed Sep 17, 2008 7:43 am

No, I only use production builds.

mskrobul · Post by **mskrobul** » Wed Sep 17, 2008 8:46 am

Glad to hear you worked around your install issue.

This error *usually* occurs if the SYSTEM account doesn't have full control to the destination folder.

If you encounter the problem again, make sure the folder location into which you are installing Vault has Full Control permissions for either the Everyone group and/or the SYSTEM group. Check the permissions for the parent folders because the permissions on these folders may also cause this problem.

We will see if we can reproduce the problem here also.

SourceGear Support

Can't install 4.1.3 SERVER

Can't install 4.1.3 SERVER

Re: Can't install 4.1.3 SERVER

Re: Can't install 4.1.3 SERVER

Re: Can't install 4.1.3 SERVER

Re: Can't install 4.1.3 SERVER