Vault 4.1 - Freezing when Adding Files

beavens · Post by **beavens** » Fri Jun 13, 2008 9:35 am

Hello,

I've got a user with Vault 4.1 that completely freezes when he tries to add a file. He's able to add files without any problems logged in as himself on other computers with Vault installed.

I've reinstalled the program with no luck.

Any ideas?

Thanks

Beth · Post by **Beth** » Fri Jun 13, 2008 10:21 am

Does it fail on any other tasks? For example, could he check out a file, make an edit to it, and then check it back in?

Is he trying to perform the add with just the Vault client or from withing Visual Studio?

Could you have him start up Client Side Logging, then try the action again? Then post either the log or any errors.

beavens · Post by **beavens** » Fri Jun 13, 2008 10:27 am

So far all other tasks seem to be working fine. I had him check out a file, make a change, and check it back in without any issues whatsoever.

He's using the standalone Client.

I'll enable Client Logging and see what turns up.

Thanks!

beavens · Post by **beavens** » Fri Jun 13, 2008 11:28 am

Code: Select all

6/11/2008 4:42:38 PM <generic>: [GUIClientWorkerThread:1128] IsModified(): Could not determine files status for S:\Development\Future Enhancements\Property Web Worksheets\Documents\Use Case - Policy Level Coverage.doc
6/11/2008 4:42:38 PM <generic>: [GUIClientWorkerThread:1128] 		Error: Object reference not set to an instance of an object.
6/11/2008 4:42:38 PM <generic>: [GUIClientWorkerThread:1128] 		Returning: False for file modification status
6/13/2008 1:22:19 PM <generic>: [Main:3684] Emergency logging enabled in Windows Forms client
6/13/2008 1:22:29 PM <busy>: [GUIClientWorkerThread:3028] Setting GUI to busy.

[/code]

Beth · Post by **Beth** » Fri Jun 13, 2008 11:58 am

Use Case - Policy Level Coverage.doc is the file he's adding?

beavens · Post by **beavens** » Fri Jun 13, 2008 12:03 pm

When he either clicks the "Add Files" button or right clicks and selects "Add Files" the program freezes.

He doesn't even get a chance to select the file.

Beth · Post by **Beth** » Fri Jun 13, 2008 12:22 pm

Can you check your Event Viewer on that client machine to see if any errors are logged there?

beavens · Post by **beavens** » Fri Jun 13, 2008 12:27 pm

There arent any errors that occur around the time that Vault freezes, and any other errors aren't related to the issue hand.

Are you looking for something in particular?

Beth · Post by **Beth** » Fri Jun 13, 2008 4:03 pm

Can I have you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?

beavens · Post by **beavens** » Mon Jun 16, 2008 7:14 am

Beth,

I've sent the email as requested.

Thanks

Beth · Post by **Beth** » Tue Jun 17, 2008 12:29 pm

Received and working on off-line.

Post by **jeremy_sg** » Wed Jun 18, 2008 3:23 pm

The user had mapped a drive letter to a very large network drive. The add dialog was taking a long time while trying to add the first-level children of this drive. Unmapping the network drive corrected the problem.