Error Connecting Vault from Vista Enterprise SP1

sabrina_c · Post by **sabrina_c** » Fri Mar 21, 2008 4:06 am

When I launch the Vault client from My PC
It connects to the server but when I first connect to a repository
I got first an error that tells about an Error on file stream.
Then the following error:

Unable to read data from the transport connection: The connection was closed.

These are the Configuration info on my machine:
I remember this happening some time ago after an upgrade,
this time, I'm installing a brand new machine.

Any Ideas?

Client Information
Vault Client Version: 4.1.0.16216
.Net Framework Version: 2.0.50727.1434
Operating System: Microsoft® Windows Vista™ Enterprise
Service Pack: 1.0
OS Version: 6.0.6001
Total Physical Memory: 2 GB
Time Zone: (GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna

Server Information
Vault Server Version: 4.1.0.16216
.Net Framework Version: 2.0.50727.1433
Operating System: Microsoft(R) Windows(R) Server 2003, Standard Edition
Service Pack: 2.0
OS Version: 5.2.3790
Timezone: (GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna
SQL Version: Microsoft SQL Server 2005 - 9.00.3050.00 (Intel X86)
Mar 2 2007 20:01:28
Copyright (c) 1988-2005 Microsoft Corporation
Developer Edition on Windows NT 5.2 (Build 3790: Service Pack 2)

License Information
6 serial number(s):
1 of 6: 1 full users, permanent
2 of 6: 1 full users, permanent
3 of 6: 1 full users, permanent
4 of 6: 1 full users, permanent
5 of 6: 1 full users, permanent
6 of 6: 1 full users, permanent

Beth · Post by **Beth** » Fri Mar 21, 2008 10:00 am

Do you then see your files and folders or is the left pane blank?

sabrina_c · Post by **sabrina_c** » Fri Mar 21, 2008 11:07 am

No, I don't see anything,

The strange thing is that My colleague too is changing his PC to a new Vista but on his PC all works well, can it be something on the Vista Firewall or other things like that?

Beth wrote:Do you then see your files and folders or is the left pane blank?

Beth · Post by **Beth** » Fri Mar 21, 2008 12:58 pm

I don't recall a Vista firewall causing that error, but you can always turn off your firewall temporarily and see if you get the same error.

I believe what you are getting for an error could be .NET related also.

Would you be able to either post or send me your Application Log from your Event Viewer?

Also, the Vault server log might tell me a little more as well.

If you decide to email those, send that to support at sourcegear.com (Attn: Beth) with a link to this forum thread.

sabrina_c · Post by **sabrina_c** » Wed Mar 26, 2008 4:31 am

Ok then, it wasn't Vista firewall, the problem is due to a setting on my

F-Secure Client Security 7.11 build 107 Antivirus.

This version and probably also the Internet Security version of this antivirus, has a Feature that performs a real time scan of the HTTP traffic.
Even if it is surely fast, it is not fast enough to avoid timeouts on Vault Client Requests.

After I've removed the Check on the Real Time Scan option of F-Secure, everything works fine.

If someone else got the same problem, add also a Vault Client cache cleaning just in case.

bye
Sabrina

Beth wrote:I don't recall a Vista firewall causing that error, but you can always turn off your firewall temporarily and see if you get the same error.

Beth · Post by **Beth** » Wed Mar 26, 2008 12:37 pm

Thanks for the update.