Repeated polling of the vault service times users out

CSkardon · Post by **CSkardon** » Tue Mar 20, 2007 2:45 am

Hi there,

We have this script:

:label
cd "d:\Work\testing\"
"c:\\program files\\sourcegear\\vault client\\vault.exe" versionhistory "$/Testing Settings" -beginversion 15 -rowlimit 1 -host devnet3 -user CruiseControl -password pwd -repository "Rep_01"
sleep 60000
goto label

And when we run it, we find that other users time out over the day, this is polling every minute.

Is there a way around this?

Thanks

Chris

Beth · Post by **Beth** » Tue Mar 20, 2007 8:50 am

Have you checked your Vault Server Log for errors related to the timeout?

If you have one user who times out more than others, could you have that user start Client Side Logging? All they need to do is open their GUI and press Ctrl-Alt-Shift-F12.

Also, can you tell me what version of Vault you are using?

CSkardon · Post by **CSkardon** » Thu Mar 22, 2007 8:49 am

Hi, sorry for not getting back quicker - very busy here!

There don't appear to be any errors in the log, we get messages like this in the log:

----20/03/2007 15:06:31 sgvaultsystem--()--
System Started
Version 3.5.0.4741
Cache Level = 1
...

every time someone has been timed out, so I guess it's the system restarting. But without the polling this doesn't happen at all... (well not annoyingly so).

The version is : (above)

Thanks

Chris

Beth · Post by **Beth** » Thu Mar 22, 2007 9:48 am

Usually when I see Vault restart, it's a case of where IIS had a restart or reset of some sort.

You might want to give this a try and see if the resets stop: http://support.sourcegear.com/viewtopic.php?p=8430.

If that takes care of it, when I know it's something with how the AppPool is configured and we can start looking at that to get you back to IIS 6.

CSkardon · Post by **CSkardon** » Thu Mar 22, 2007 9:58 am

Hi,

I can't run my AppPool in IIS 5 isolation mode as this prevents another site on the machine from running

The timeout also only occurs when this polling is in place.

Thanks

Chris

Beth · Post by **Beth** » Thu Mar 22, 2007 10:22 am

Would you like to send me an email and I can point you to a little document I put together on the App Pool settings? Just send it to support at sourcegear.com (attn: Beth).

CSkardon · Post by **CSkardon** » Thu Mar 22, 2007 10:28 am

I have the sneaky suspicion I've seen the document before - from a previous question regarding Cruise Control.

But I can double check!