Vault client hangs

[mark.lythgoe]

The vault client hangs and consumes 20-50% of processor when trying to access a large folder (1,000s of files). I will usually be able to open the folder initially, but after about 30s the client freezes. I have disabled my firewall and virus protection and it still happens. I have also deleted the vault_1 folder to clear the cache with no change in behavior.

My laptop works fine using the same network connection.

Mark

[lbauer]

Is this the first time you've accessed this folder on this machine?

If you wait longer when the client appears to freeze, does it eventually bring up the folder?

[mark.lythgoe]

no, I have accessed this folder multiple times before with no issues.

[lbauer]

I have accessed this folder multiple times before with no issues

So this is a new problem -- you were able to access the folder on this particular machine before, but now you can't, is that correct?

Did anything change on the machine -- new software, different network card, etc?

If you wait longer when the client appears to freeze, does it eventually bring up the folder?

[mark.lythgoe]

Yes, this is a new issue (although I don't use this particular folder in the tree much)
No changes on the machine
I have waited over an hour with no success

I tried to turn logging on, but without knowing the class to log it wasn't any help.

Mark

[mark.lythgoe]

I just rebooted and in trying to open the folder, the client is hanging. It is consuming 50% of processor and memory continued to increase (started slightly less than 100MB, now at 160MB). The memory appears to go up, then come down a little, then go up some more. The net effect is that the memory used continues to increase.

Another piece of info is that the right pane, listing the folder contents appears to refresh, but not the folder pane or the status pane.

[lbauer]

This may be hard to check, if you can't get logged in, but do you recall if you have CRC's enabled in the Vault GUI Client under Tools->Options Local Files?

[mark.lythgoe]

Vault client: 3.5.1, 4786
CRC is OFF
Chunked encoding is OFF
No proxy

Windows XP Pro SP2
Dual Xeon 2.8Ghz HT ON
3GB RAM
40GB Free HD space
.NET 1.0,1.1,2.0 installed (support diff products using all 3 currently)

Client Information
Vault Client Version: 3.5.1.4786
.Net Framework Version: 1.1.4322.2032
Operating System: Microsoft Windows XP Professional
Service Pack: 2.0
OS Version: 5.1.2600
Total Physical Memory: 3 GB
Time Zone: (GMT-05:00) Eastern Time (US & Canada)

Server Information
Vault Server Version: 3.5.1.4786
.Net Framework Version: 1.1.4322.2300
Operating System: Microsoft(R) Windows(R) Server 2003, Standard Edition
Service Pack: 1.0
OS Version: 5.2.3790
Timezone: (GMT-05:00) Eastern Time (US & Canada)
SQL Version: Microsoft SQL Server 2000 - 8.00.760 (Intel X86)
Dec 17 2002 14:22:05
Copyright (c) 1988-2003 Microsoft Corporation
Standard Edition on Windows NT 5.2 (Build 3790: )

[lbauer]

Not much to go on so far. This is specific to a particular machine, correct? If another user logs on to this machine, do they see the same behavior?

The next step to troubleshoot would be to see client and server logs.

First, put server logging in debug mode. This is in the Admin Tool->Server Options->Logging.

Then enable client-side logging:
http://support.sourcegear.com/viewtopic.php?t=1534
Log all classes.

Reproduct the problem and send the logs to support at sourcegear.com. ATTN Linda.

Be sure to let me know what time in the logs the client froze and what username you were logged in as. Also I need to know if server and client are in the same time zone. If not, what's the time difference in the logs?