AddExternalItem Priority

ZackJones · Post by **ZackJones** » Thu Nov 09, 2006 8:12 am

Greetings,

I found, through searching, that PriorityID is always set to Unknown when using AddExternalItem. How come? I can see defaulting it to Unknown if a priority isn't provided but why ignore it/discard it if it is provided? We allow customers to assign priority when submitting bug reports/feedback so we know how important an issue is to him or her. I don't want to have to change to Add Item just to include priority. For now I'll just stuff it into the custom field.

Would you please, please, please (yes, I'm begging here) with sugar on top, start assigning a priority if one is provided through AddExteralItem.

BTW, your KB article needs to be updated because it shows PriorityID as a required field when it isn't.

Thanks!

lbauer · Post by **lbauer** » Thu Nov 09, 2006 8:40 pm

The Add External Item form created in Dragnet has no field for Priority, so it appears it defaults to Unknown when submitted. Did you write your own interface?

Is this the KB article you're referring to?
http://support.sourcegear.com/viewtopic.php?t=2568

ZackJones · Post by **ZackJones** » Fri Nov 10, 2006 6:47 am

Hi Linda,

Yes, we created our own form and then call the WebService Method to add items. I'm sorry I didn't make that point clearer in the first post. We don't use the form.

Regarding the KB article, yes, that's the one. Here's the specific line that should be changed:

mItem.PriorityID = nPriorityID; // required int

This is not a required value.

ZackJones · Post by **ZackJones** » Tue Nov 21, 2006 7:57 am

Not to be a pest but it's been several days and there's been no response....

lbauer · Post by **lbauer** » Tue Nov 21, 2006 9:46 am

The Add Extermal Item functionality overwrites some of the the external values for a submitted item:

ReporterID = EXTERNAL_USER_ID

AssigneeID = (NONE)

MilestoneID = (NONE)

StatusID = Open

PriorityID = Unknown

TimeEstimateID = Unknown

HTML = unchecked.

I'm not sure why it was designed that way -- maybe because some users only wanted External users to enter items, but not set priority, etc.

I can log a feature request for External Add to allow a priority setting.

ZackJones · Post by **ZackJones** » Mon Nov 27, 2006 2:32 pm

Hi Linda,

Please log a feature request for this ability.

Thanks!

lbauer · Post by **lbauer** » Mon Nov 27, 2006 2:46 pm

Will do.

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AddExternalItem Priority

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