Upgrading to v3.5.0

[bruceng]

Hi,

I'm posting this in the forum as I've been receiving bounced mails from 'goldsupport@sourcegear.com', so I'm not sure if the email was received.

I’m a current user of the vault v3.1.6 & I have 10 vault user licenses & 10 vault gold subscriptions, expiring next year.

I’m currently trying to upgrade to v3.5.0 & am using the following url to upgrade the serials
https://store.sourcegear.com/sgstore/va ... grade.aspx
However, I keep facing this error.

Error: You need 10 current Gold Support subscriptions to perform this upgrade. The Gold Support serial numbers you have provided correspond to 0 subscriptions.

FYI, I’ve been to
https://store.sourcegear.com/sgstore/ac ... erial.aspx
to decode the gold serial, & it says the serial has 10 counts.

Please expedite & advice

Thanks.

[lbauer]

Contact our sales department at sgstore@sourcegear.com. They can get things sorted out for you.

We'll investigate why email to goldsupport is bouncing.