Unresolved Column in Summaries

[mlatimer]

Hi

SourceGear Dragnet Version 1.0.5.1245.

In our Summaries display, the Unresolved column shows an item count. However, the open column shows 0. For example:

Milestone Open Unresolved Hours Remaining Not Estimated Urgent Unassigned My Open My Unresolved
(None) 4 1 0 4 0 4 0 0
Release 2.5 0 5 0 0 0 0 0 4
Release 2.6 0 15

How do we mark an item as Resolved. We are closing them, but it is not setting this flag.

Most of our items are closed via the Vault interface, selecting an item to close. Should this also mark as resolved?

Many thanks for your help.
Mark

***************************************
An example item:

Item: 78
Private
Type: Bug
Description: Room mode: Option either use or not. If using check room name changes. More checks
Status: Completed
Assignee: mlatimer
Resolver: mlatimer
Category: User Interface
Milestone: Release 2.7
Priority: Urgent
Project: Theo-Disto
Platform: Windows
Time Estimate: Two hours
Reporter: mlatimer
Created: 01-Apr-2006
Modified: 01-Apr-2006
Version: 2.7
Email:
Custom 2:
Details: The problem is when using rooms it is too easy to start a ne room with out choosing in the room manager. So a setting to enable / disable the room manager.

If enabled:
- all outline commands should confirm in same room if it is not changed.
- Heights should confirm more than 1 height in room

If disabled:
- Do not allow room manager to be used
Attachments:


Comments:
Vault Change Set Comment Posted by: mlatimer 01/04/2006 17:35:39
This item was updated as part of a checkin operation.

The checkin comment was:

Item:78 - Room mode: Option either use or not. If using check room name changes. More checks

R2.7: Enable / Disable Room Manager


The files modified were:
Repository Path Version
$/Disto/square_room_commands.cpp 3
$/Disto/iregular_room.cpp 8
$/Disto/CheckRoomAction.h 2
$/Disto/CheckRoomAction.cpp 2

Vault Change Set Comment Posted by: mlatimer 01/04/2006 17:53:24
This item was updated as part of a checkin operation.

The checkin comment was:

R2.7: Check for existing room heights

[mskrobul]

To resolve an item you need to give that item a status other than Open or Completed (completed = unresolved), like Verified. Open items are listed in the open column and completed items are listed in the unresolved column on the summaries page.

When you update an item via Vault, it marks the item Completed which basically means "ready to be tested and verified". Just because a developer checks in the code to address an issue, doesn't mean the issue is actually addressed properly, that is why checkins with Vault just mark the item "completed" instead of a resolved status like "verified"

The following thread describes the Dragnet status values in more detail.

http://support.sourcegear.com/viewtopic.php?t=4371

[mlatimer]

Rule numer one, read the documentation! (but Im a developer and know it all!)..

Many thanks for the clarification. Now back to vault and update all our statuses (or is that statusi?)

Mark