Vault Client can't log into Dragnet to view open bugs

ken.rachynski · Post by **ken.rachynski** » Sat Feb 25, 2006 3:09 pm

I've been trying to figure this out for a few hours now and haven't found anybody experiencing quite the same issues that I'm seeing here.

I have installed Vault 3.1.7 and Dragnet 1.0.5 on my Windows Server 2003 Standard with SQL Server 2005. The server is set up as an Active Directory controller and both Vault and Dragnet are set up to use AD for authentication. Individually, I can log into each tool and do what I need to do. I'm not sure how to test whether Dragnet can see the Vault services, but I do know that the Vault client is refusing to log into Dragnet to show me the information contained therein.

The best pointer to what's causing issues here is my application event log which records these two events each time I try to access my open bugs.

Code: Select all

Event Type:	Failure Audit
Event Source:	MSSQLSERVER
Event Category:	(4)
Event ID:	18456
Date:		2/25/2006
Time:		1:33:16 PM
User:		NT AUTHORITY\NETWORK SERVICE
Computer:	CASTLE
Description:
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'. [CLIENT: <local machine>]

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 18 48 00 00 0e 00 00 00   .H......
0008: 07 00 00 00 43 00 41 00   ....C.A.
0010: 53 00 54 00 4c 00 45 00   S.T.L.E.
0018: 00 00 07 00 00 00 6d 00   ......m.
0020: 61 00 73 00 74 00 65 00   a.s.t.e.
0028: 72 00 00 00               r...

Code: Select all

Event Type:	Warning
Event Source:	ASP.NET 2.0.50727.0
Event Category:	Web Event 
Event ID:	1309
Date:		2/25/2006
Time:		1:33:24 PM
User:		N/A
Computer:	CASTLE
Description:
Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 2/25/2006 1:33:24 PM 
Event time (UTC): 2/25/2006 8:33:24 PM 
Event ID: be889d5cb22e4e4e8f30024fb32f44be 
Event sequence: 31 
Event occurrence: 4 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/Root/Dragnet-1-127853730412968750 
    Trust level: Full 
    Application Virtual Path: /Dragnet 
    Application Path: C:\Inetpub\wwwroot\Dragnet\ 
    Machine name: CASTLE 
 
Process information: 
    Process ID: 4024 
    Process name: w3wp.exe 
    Account name: NT AUTHORITY\NETWORK SERVICE 
 
Exception information: 
    Exception type: NullReferenceException 
    Exception message: Object reference not set to an instance of an object. 
 
Request information: 
    Request URL:  
    Request path:  
    User host address:  
    User:  
    Is authenticated: False 
    Authentication Type:  
    Thread account name: DUCHY\sgdragnet 
 
Thread information: 
    Thread ID: 1 
    Thread account name: DUCHY\sgdragnet 
    Is impersonating: False 
    Stack trace:    at System.Web.Security.FormsAuthentication.SignOut()
   at MantisServiceLib.Helpers.DeleteSession(HttpSessionState hss)
   at Mantis.Global.Session_End(Object sender, EventArgs e)
 
 
Custom event details: 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Can anybody offer suggestions as to what might be failing or pointers for further debugging?
Thanks in advance.

lbauer · Post by **lbauer** » Mon Feb 27, 2006 9:28 am

What error do you get on the Vault Client side when you select Show My Open Bugs?

ken.rachynski · Post by **ken.rachynski** » Mon Feb 27, 2006 7:07 pm

The error I get is simply "Unable to connect to Dragnet, try again?" Once I've seen that, I can go to the event log on my server and see the two entries I listed earlier.

jj22 · Post by **jj22** » Tue Mar 14, 2006 8:18 am

I get the same error when i try to connect to Dragnet on an IIS.

lbauer · Post by **lbauer** » Tue Mar 14, 2006 9:49 am

Are you trying to connect to Dragnet using the "Show my open bugs" in the Vault client?

Are other Vault/Dragnet users having the same problem?

jj22 · Post by **jj22** » Tue Mar 14, 2006 10:15 am

I use the textfield 'Update Bugs' via the 'Check In' dialog.
After closing the dialog a Login-Box pops up.
I enter the correct data, hit OK but the forementioned
message pops up:
"Unable to connect to Dragnet, try again?"
without ANY details about what had failed or where it failed.

lbauer · Post by **lbauer** » Tue Mar 14, 2006 10:44 am

Did this work previously? Is this a new problem?

Do other users have this problem as well?

If so, there may be a configuration issue.

mskrobul · Post by **mskrobul** » Tue Mar 14, 2006 3:35 pm

If you are using Active Directory authentication you would have needed to install both Vault and Dragnet using a custom account for the IIS process account.

Did you use the same custom account for the IIS process account for both Vault and Dragnet? If not, it could cause authentication problems.

If you did use different accounts for Vault and Dranget, try re-installing Dragnet (make sure to KEEP your database when prompted) using the same custom account for the IIS process that you used for Vault and see if that helps.