Vault Launch issue

Tom · Post by **Tom** » Tue Aug 09, 2005 6:56 am

For some of my pesky users on Windows XP, when they launch Vault v3.0.5.2833, there screen goes blank for a few seconds then Vault launches.

Although the product works fine, I was wondering if this is a known issue and if there was a solution to this.

Thanks

Tom

lbauer · Post by **lbauer** » Tue Aug 09, 2005 7:37 am

The entire monitor goes blank? We haven't had specific reports of this.

Are the users using dual monitors? Is there anything different about the system configuration of the users experiencing this vs those who don't?

Tom · Post by **Tom** » Tue Aug 09, 2005 9:34 am

Yes the user is using dual monitors but other users are using dual monitors and are not having screens go blank for a second or two.

I uninstalled the product and reinstalled it from the base for this XP user. Same problem. Are there issues with dual montors on XP?

Tom

lbauer · Post by **lbauer** » Tue Aug 09, 2005 10:15 am

Are there issues with dual monitors on XP?

Not specifically on XP, nor with dual monitors in general.

It's just that the few times monitor problems have been reported, they've been from users with dual monitors. Any details you can provide about the monitors, specific configuration, what exactly happens and when with the Vault client, etc., would be helpful.

Tom · Post by **Tom** » Tue Aug 09, 2005 10:56 am

Dell M992 on 3DForce MX4000 Series. NVIDIA GeForce4 MX 4000.

Resolution is 800 x 600.

Windows XP Service pack 1.

This is what the user experience is like. The user has a shortcut on their desktop for Vault. When they double click it, both monitors go blank (or pitch black for up to two seconds) then back to normal. I even tried to disable one of the montiors and it still happened. I also got the latest driver from Dell (March 2002 was the latest driver update).

Tom

lbauer · Post by **lbauer** » Tue Aug 09, 2005 3:24 pm

both monitors go blank (or pitch black for up to two seconds)

Strange. Thanks for the details. I'll add that to our list of peculiar behavior in some dual monitor set-ups and we'll investigate further.

Ray · Post by **Ray** » Fri Aug 19, 2005 2:51 am

I am using a dell dimension 4550 with radeon 9500 pro
and have the same problem:
when launching the vault client, i first see the source safe logo and right after that the screen goes to black for a few seconds (the green power button turns orange for a second) and comes back to the source gear client.
And when running a project in visual studio, the same thing happens. but only when i have the vault client installed.

I have a dual monitor card, but use only one monitor (1703FPs tft by dell).
I have tried another videocard (single monitor) nvidea riva tnt2 agp but that gave the same problem.

I have tried both the analog and the digital monitor cable , but that did not solve the problem.

I have installed the last display drivers, and no other problems produces this error.

It looks like the display doesnt get an input from the graphic card. when i disconnect the monitor cable for a second i get the same result: the monitor goes to black for a second (the green power button turns orange for a second) and comes back.

I am running windows XP pro 2002 SP 2, Visual Studio 2003 version 7.1.3.088, Source gear Vault Client 2.0.5 (2210), the same version as the vault server.

Dell technical support said this is a software problem, so I hope you can help me tackle this problem.

Thanks in advance,
Raymond

lbauer · Post by **lbauer** » Fri Aug 19, 2005 2:19 pm

We're not sure what the problem is -- so just some thoughts:

It could be that the screen is quickly changing to text mode then back to high resolution video. If Vault is launched directly from its VaultGUIClient.exe, this would only be happening if the .NET installation on these machines is broken.

If Vault is launched from a shortcut, perhaps the shortcut was setup to launch the program in a console, which enables full-screen text mode, and then finishes immediately (because Vault starts, and doesn't use the console).

We thought it could be an interaction between .NET and the video drivers, but
we weren't able to find anything in Microsoft's KB when we searched for screen flashing or blanking with .NET.

Tom · Post by **Tom** » Mon Aug 22, 2005 5:56 am

Linda:

So what's the next step as it appears (from Raymond) the issue is a software related problem.

Tom

Ray · Post by **Ray** » Mon Aug 22, 2005 6:49 am

I tried to launch the vault client directly by clicking on C:\Program Files\SourceGear\Vault Client\VaultGUIClient.exe , so not the shortcut. but the same thing happens.

The black screen comes after the logo apears, so the program is already started, this is not in DOS mode.

I tried to remove the vault client, and then run any project, and it will not have any problem, so I don't think it is a problem between VS.NET and the display drivers.

I also tried to create a project in VS.NET that is not saved in the vault, but only on my local hard disk and then VS.NET does not go to a black screen.

So it looks like the screen only goes to black when communicating with the vault software.

Any other ideas?

lbauer · Post by **lbauer** » Mon Aug 22, 2005 8:48 am

What happens if you disable the splash screen?
HKEY_CURRENT_USER\Software\SourceGear\Vault\Client\Settings

Change Show Splash to False.

Ray · Post by **Ray** » Tue Aug 23, 2005 3:18 am

It doesn't show the splash screen, but it still goes to black after a few seconds.

It first shows the vault client window, with no data loaded,
Then it goes to black, and when it comes back to normal with the folder information of the vault loaded.

lbauer · Post by **lbauer** » Tue Aug 23, 2005 7:49 am

Ok.

We wish we had an answer for you, but we'll have to do some more investigating to determine why this is happening.

We may not be able to reproduce it in-house, so if anyone else is seeing this behavior, please post your hardware and software configurations so we can see if there's a pattern.

Tom · Post by **Tom** » Tue Aug 23, 2005 10:15 am

Here is mine

Hardware
Dell Optiplex GX260. 4CPU 2.46Ghz
1 Gig of RAM
OS XP Professional SP1 2002
Dell M992 monitor

Installed Software
ATI Display Driver
NVIDIA Drivers
Windows XP Hotfix (SP2) [See Q329048 for more information]
Windows XP Hotfix (SP2) [See Q329115 for more information]
Windows XP Hotfix (SP2) [See Q329390 for more information]
Windows XP Hotfix (SP2) [See Q329834 for more information]
Windows XP Hotfix (SP2) Q322011 Ver: 20021111.164241
Windows XP Hotfix (SP2) Q327979 Ver: 20021114.125755
Windows XP Hotfix (SP2) Q328310 Ver: 20021122.122733
Windows XP Hotfix (SP2) Q329170 Ver: 20030102.120145
Windows XP Hotfix (SP2) Q329441 Ver: 20021114.125038
Windows XP Hotfix (SP2) Q331953 Ver: 20021107.174736
Windows XP Hotfix (SP2) Q810565 Ver: 20021127.115011
Windows XP Hotfix (SP2) Q810577 Ver: 20021118.135247
Windows XP Hotfix (SP2) Q810833 Ver: 20021203.201545
Windows XP Hotfix (SP2) Q811493 Ver: 20030424.101451
Windows XP Hotfix (SP2) Q814033 Ver: 20030131.164620
Windows XP Hotfix (SP2) Q814995 Ver: 20030219.141525
Windows XP Hotfix (SP2) Q815021 Ver: 20030501.165608
Windows XP Hotfix (SP2) Q815485 Ver: 20030310.122539
Windows XP Hotfix (SP2) Q817606 Ver: 20030331.103753
Windows XP Hotfix - KB821557 Ver: 20030611.134342
Windows XP Hotfix - KB823182 Ver: 20030724.164017
Windows XP Hotfix - KB823559 Ver: 20030701.220428
Windows XP Hotfix - KB823980 Ver: 20030705.121219
Windows XP Hotfix - KB824105 Ver: 20030724.164839
Windows XP Hotfix - KB824141 Ver: 20030925.103600
Windows XP Hotfix - KB824146 Ver: 20030825.150526
Windows XP Hotfix - KB825119 Ver: 20030828.113916
Windows XP Hotfix - KB828028 Ver: 20030919.121052
Windows XP Hotfix - KB828035 Ver: 20031021.165228
Windows XP Hotfix - KB828741 Ver: 20040305.182309
Windows XP Hotfix - KB835732 Ver: 20040329.175541
Windows XP Hotfix - KB837001 Ver: 20040317.230926
Windows XP Hotfix - KB840374 Ver: 20040416.100205

Tom · Post by **Tom** » Thu Sep 15, 2005 6:40 am

Linda:

Have you been able to reproduce yet? Is this still an open ticket that you are working on?

Tom